Not designed yet
Maintenance
Planned maintenance and service agreements that keep equipment running instead of waiting for it to fail.
Why this page matters
Commercially the strongest page on the site: recurring revenue rather than break-fix, and the customers who sign agreements are the ones who stay. Nothing on the current site sells it.
What the design needs to cover
- What a planned maintenance visit actually includes, per equipment type
- Cadence options and how a customer chooses
- The honest argument against break-fix: downtime, emergency rates, equipment life
- What a service agreement covers and what it does not
- How to start one, and who to talk to
- Whether agreement customers get priority dispatch, and if so say it